Conflict Resolution: A Win/Win Approach
All relationships experience some kind of conflict. This is normal and at times, even necessary for continued growth and development. But if it is dealt with improperly, it can spiral out of control and end up in violence or worse. Help your employees understand the nature of conflict, show them successful conflict resolution methods and help them master the techniques that can lead to a win-win situation. The program's training points include:
- Causes of conflict
- Skills for conflict resolution
- Communicating effectively.