Customer Service: But I Don't Have Customers! (Office Version)
If your employees respect internal customers as if they were paying clients, the attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-service system and create a positive and productive work environment.
The program covers:
- Respect internal customers by determining their needs
- Keep internal deadlines
- How to listen, ask questions and improve relations