Customer Service: But I Don't Have Customers! (Office Version)
If your employees respect internal customers, their attitude will carry over to their dealings with external clients. By asking questions, listening and keeping their word, your employees can cultivate a superb customer-service system and create a positive and productive work environment. This course covers the following topics: respecting internal customers, determining their needs, keeping internal deadlines, and applying excellent communication skills.
Identify Your Customers
Improve Your Service Skills
Discover the Customer's Needs
Agree on a Plan of Service
Exceed the Customer's Expectations