Interviewing Skills for Incident Investigation
This video addresses the process of conducting interviews for incident investigation. Effective interviewing skills are important in the incident investigation process. Interviews should be treated as an information-sharing activity and should be conducted in a location that is comfortable and free from interruptions. Prepare questions in advance that can help find more facts and information about the incident. Be careful not to judge or to place blame as this could potentially result in bias on the part of the interviewer and result in the interviewee being less willing to share openly for fear of repercussions. Be aware of possible underlying feelings and emotions that might have influenced the interviewees experience and perception of the incident. Look for facts in three distinct areas: physical factors, human factors and operating systems.