It's Not Working: Workplace Etiquette

According to a survey on national civility, 40 percent of respondents believe American workplaces are "totally uncivil". The incivility, says a manager at a consulting and staffing firm, may be due to "tighter" work areas as companies cut budgets and maximized office space. The result? Inadvertent etiquette violations and a growing need to review basic office decorum.

It's Not Working: Workplace Etiquette offers a much-needed refresher on etiquette training; the program stresses the importance of decorum at work, showing how bad manners can affect productivity and damage relationships. The program covers six rules of workplace etiquette: