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Quality Service in the Public Sector
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Quality Service in the Public Sector


Watch superb customer service in action with this course. Visit a variety of settings and see how service principles apply to each of them. Whatever industry you're in, Quality Service in the Public Sector can boost your staff's service skills, so that you can serve, satisfy and keep your customers. Give them the tools to render this kind of service: CARING and SINCERE.


  • Overview and Objectives

  • Take Care of the Customer
  • Discover the Customer Needs
  • When You Can't Meet the Customer's Needs
  • Focus on What You Can Do

  • Offer Quality Service
  • Out-of-Sight Service
  • Remember Internal Customers
  • Manage Dissatisfied Customers

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    Product Details

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