Conflict can be an ominous word, but there's really nothing scary about it. Conflict happens anywhere that needs and wants meet resistance. These needs can be as fundamental as staying alive or competing for resources like food. In the workplace, they can be as simple as the need for office supplies or as grave as two employees constantly sniping at each other. Either way, supervisors have a big role to play in resolving them.

Give supervisors a solid grounding on conflict management with this program.

• Recognize the conflict: identifying the facts and people involved
• Manage the conflict: applying five avenues of resolution
• Resolve the conflict: through collaboration or compromise