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Telephone Courtesy Pays Off II
Formats Available: 

SKU:
CUS014

Telephone Courtesy Pays Off II

Lay down the dynamics of excellent telephone service, including the six key components of Telephone Courtesy. In this course, your employees will learn how to handle angry customers, manage a complaint, and say "no" using the sandwich technique.

Show You Care

  • Show You Care By Phone
  • Handle Delays and Transfers
  • Capitalize on Voicemail


  • Aim for Understanding
  • Manage a Challenging Phone Conversation
  • Handle a Complaint
  • Use the Sandwich Technique


  • Product Details

    SKUCUS014
    Formats
    Language(s)
    Video Length

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